1. What Data We Collect

We collect the following personal data:

• Names
• Email addresses
• Phone numbers
• Company and organisation details
• Job title and professional role
• Allergy, accessibility, and dietary information (for event purposes only)
• Content shared within the community platform, including posts, comments, and direct messages
• Participation in live sessions such as the weekly Huddles

We do not collect card or bank details. All billing is processed by Stripe and no financial data is stored on our servers.

2. How We Collect Data

We collect personal data through:

• Website forms and landing pages
• Membership sign-up via the Heartbeat community platform
• Event and course registrations
• Email communications
• Participation in live sessions, including the weekly Huddle

3. Why We Collect Data

We collect your personal information to:

• Provide our services and manage your membership
• Communicate with you regarding events, sessions, and updates
• Facilitate access to appropriate spaces within the community platform
• Send relevant newsletters and member communications
• Maintain the quality and integrity of the community

4. Sensitive Data

We do not collect sensitive personal data except for allergy and accessibility information required for safe event participation. This is collected only where necessary, is not stored beyond the relevant event, and is not shared except where required for health and safety purposes.

5. How We Store and Protect Data

Your data is stored securely across the following platforms:

• Heartbeat — our community platform, used for membership access, posts, messages, and live session participation
• Go High Level (GHL) — our CRM and communications platform
• Stripe — our payment processor

Live sessions, including the weekly Huddle, may be hosted using third-party platforms such as Zoom. Participation data may be processed through these platforms in line with their own privacy policies.

Each platform uses secure servers, encryption, and access controls. We review our platform choices periodically to ensure continued compliance with data protection requirements.

6. Who Has Access to Your Data

Access to your personal data is limited to:

• Our internal team members
• Third-party service providers: Heartbeat, Go High Level, Stripe, and Zoom (where applicable)

We share your data only with event hosts where required for health and safety purposes, and only to the minimum extent necessary.

7. Data Sharing

We do not share personal data with third parties for marketing purposes. Data may be shared with Heartbeat, Go High Level, Stripe, and Zoom solely for the purpose of providing our services, managing events, and processing payments.

8. Cookies and Tracking Technologies

We use minimal cookies where required for basic website functionality. We do not use cookies for tracking or advertising purposes.

9. Data Retention

We retain personal data until you request deletion. You can contact us directly to request removal from our CRM, or manage your own data within Heartbeat using the platform's built-in settings.

10. Managing Your Data

To manage or request deletion of your personal data, please contact us:

Alternatively, you can adjust your data settings directly within the Heartbeat platform.

11. Compliance with Privacy Law

We comply with the UK General Data Protection Regulation (UK GDPR). You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact us using the details in Section 10.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be communicated via email and published on our website.

1. Services Offered

The Care Connector Network provides:

• Membership access to the Heartbeat community platform
• Access to dedicated member spaces and the Community Hub
• Weekly Huddle sessions
• Educational courses and content
• Events and networking opportunities

Membership tiers, pricing, and benefits are detailed on our website.

2. Eligibility and Community Access

The Care Connector Network is open to anyone working in or alongside the care sector.

All members have access to the Community Hub on Heartbeat — a shared space where care providers and suppliers connect, contribute, and engage across the network.

In addition to the Community Hub, dedicated spaces are available to:

• Paid care professional members — a secure peer space for operational and leadership conversations
• Paid supplier members — a dedicated space for supplier visibility and announcements

A valid work email is required for registration to ensure appropriate access to these spaces.

3. Trial Access

Where trial access is offered, this is provided for a limited period to allow prospective members to experience the network before committing to a paid membership.

During the trial period, members are expected to engage genuinely with the community and abide by these terms in full.

Continued access beyond the trial period requires an active paid membership. The Care Connector Network reserves the right to end trial access at any time if a prospective member is not considered a suitable fit for the community.

4. Registration and Membership

Members can join through online registration forms or event and course enrolments.

Membership fees are paid annually unless otherwise agreed. It is the responsibility of the member's organisation to notify us if key staff (Senior Care level or above) leave the organisation. Supplier members who no longer work with their company must notify us promptly.

If an individual member refers their organisation to the network, they will receive a refund for their individual membership fee, subject to the referral scheme terms.

5. Payment and Cancellation Policy

• Membership fees are subscription-based and paid annually.
• To cancel, members must notify us in writing via email at least one month before the end of their subscription period.
• No refunds will be provided for supplier memberships.
• Event refunds will not be issued within 10 days of the event unless otherwise agreed.
• Annual subscription invoices are issued 14 days before the renewal date and must be paid within 14 days.

6. Membership Tiers

The Care Connector Network offers Core and Growth membership tiers, each with different access levels and benefits. Full details are available on our website.

7. Community Standards and Member Conduct

The Care Connector Network is a conversation-led environment built on three principles: contribution over consumption, support over selling, and relevance over noise.

Members must not use the platform for direct selling, unsolicited promotion, or prospecting. This applies to posts, comments, and direct messages. Visibility in this network is earned through the value you give — not the products you promote.

Posts and contributions should be grounded in real operational challenges, leadership experience, and genuine sector knowledge. Generic motivational content, off-topic posts, and noise are not what this space is for.

Supplier members have a dedicated space for visibility and announcements. In the Community Hub and care provider spaces, suppliers are expected to contribute as peers — answering questions, sharing relevant experience, and engaging with real conversations. Cold outreach via direct message is not permitted.

All members must:

• Provide accurate information
• Behave professionally in all interactions, online and at events
• Maintain confidentiality — discussions within the network are for members only and must not be copied, reposted, or shared externally without permission
• Not engage in bullying, hate speech, harassment, or unprofessional conduct

8. Referral Scheme

The Care Connector Network operates a referral scheme for members, ambassadors, and trusted partners.

Referral rewards are available where a new member joins as a paying member and is confirmed as a suitable fit for the community. Rewards are paid by bank transfer once three conditions are met: the referred person has joined as a paying member, they are confirmed as a good fit, and they have completed their first 14 days as an active member.

Current referral rewards:

Referral rewards are discretionary and subject to validation. The Care Connector Network reserves the right to decline or withhold rewards where misuse, inappropriate promotion, or referral of unsuitable members is identified. Full details are set out in the Referral Scheme document.

9. Violations of Terms and Community Removal

Members who violate these terms will first receive a verbal and written (email) warning. Continued or serious violations will result in removal from the network without a refund.

The Care Connector Network also reserves the right to remove any member who is not aligned with the purpose, standards, or culture of the network — including behaviour that is disruptive, persistently promotional, or not in keeping with a collaborative working environment. This may occur without prior warning where the behaviour is serious or the fit is clearly not right.

10. Professional Disclaimer

The Care Connector Network provides a platform for discussion, shared experience, and general business insight. Content shared within the network — by members, ambassadors, or the network team — should not be considered formal legal, financial, or regulatory advice.

Members remain responsible for ensuring their own compliance with all relevant legislation and regulatory requirements, including those set by bodies such as the Care Quality Commission (CQC), Care Inspectorate (CI), or Care Inspectorate Wales (CIW).

11. No Guarantees

The Care Connector Network provides a platform for networking, growth, and peer support. We do not guarantee specific outcomes such as acquiring new clients, achieving particular business results, or improvements to regulatory ratings.

12. Limitations of Liability

• Event Cancellations: We reserve the right to cancel or modify events due to unforeseen circumstances. We are not responsible for costs incurred by participants as a result (e.g. travel, accommodation).
• Third-Party Platforms: We use Heartbeat, Go High Level, Stripe, and Zoom. We are not liable for their performance, availability, or security.
• Data Security: We take reasonable steps to secure member data but are not liable for data loss or breaches caused by third-party platforms.
• Member Behaviour: We are not responsible for the actions or conduct of individual members.

13. Intellectual Property

Only paid members have the right to use the Care Connector Network logo for marketing purposes, in accordance with our brand guidelines.

Content created and shared within the network — including course materials, Huddle recordings, and published resources — remains the intellectual property of The Care Connector Network unless otherwise stated. Members must not reproduce or distribute this content outside the network without written permission.

14. Changes to These Terms

Any updates to these terms will be communicated via email and published on our website. Continued use of the network following notification constitutes acceptance of the updated terms.